COVID-19 STATEMENT & INFO

Update 21/05/2020
Hi everyone,

Just a quick update for you all!

We are continuing to fulfil our customers orders, albeit with skeleton staff, and are doing our best to work through the orders and get them out on time within the usual 2 working day service that we strive to achieve with all orders.

With that being said we are operating with skeleton staff so delays may occur with orders that are shipped and delivered on our own delivery vehicles. Our couriers are also experiencing delays which are out of our control. We are very sorry for this, however the safety of our staff is paramount and we are working our hardest to avoid any inconvenience for our customers.

If you have any questions regarding an order you would like to place, or an order you have placed, please contact us via support@vanpimps.co.uk, as we are able to resolve your issues quicker than via our phones, and a member of our team will be in touch as soon as possible.

Stay safe,

Dillon and Simon


Update 13/05/2020
Hi everyone,

We are happy to announce that the Click & Collect option is now available again on our website.

However due to the current COVID-19 situation, you will need to inform us when you plan on collecting your order using the order notes box available during checkout.

As we are doing our best to stick to social distancing rules whilst still offering the best service possible, our reception area is still closed so you will need to give us a call on 0800 292 2005 and inform a member of our team that you are at our premises to collect your order (please have your order number handy as we will use this to check your goods are ready).

A member of our team will then bring your order onto our forecourt and leave it there for you to take away.

Thank you for your patience and cooperation.

Stay safe,

Dillon and Simon


Update 30/03/2020
Hi everyone,

Just a quick update for you all!

Although we said we would be closed until 14th April we have managed to re-assess the situation, get some staff in to fulfil orders that continue to come in and have made the decision that we will re-open for business and begin shipping orders again on Thursday  2nd April.

Obviously we are adhering to government guidelines and encourage everyone to do the same.

Stay safe,

Dillon and Simon